How to Contact Us (Canada Customers Only)

Sales & Customer Support 

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Infusion & Nutrition, Surgical Tools, and Pharmaceuticals

Visit the My Baxter eServices Portal
Phone: 1-888-719-9955

Beds & Mobility Equipment

Beds, Surfaces, Lifts, Stretchers, and Furniture
Contact our Sales Team
Phone: 1-800-267-2337
Email: HRC_Customer_Care_Canada_WelchAllyn@baxter.com

Diagnostics & Examination

Physical Exam & Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Vision Screening
Contact our Sales Team
Phone: 1-800-535-6663, Option 1
Email: HRC_Customer_Care_Canada_WelchAllyn@baxter.com

Respiratory Therapy & Devices

Respiratory Acute Care
Phone: 1-800-426-4224
Email: HRC_ACCS_Web@baxter.com
 
Respiratory Home Care
Phone: 1-800-426-4224
Email: HRC_HCCS_Web@baxter.com

 

Rental Support 

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Beds & Mobility Equipment

Beds and Surfaces
Phone: 1-800-267-2337
Website: rental.hillrom.ca
Web Support Email: HRC_hillromrentalonlinehelp@baxter.com

 

Parts, Service & Technical Support 

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Infusion & Nutrition and Pharmaceuticals

Infusion Systems Technical Support - Sigma, Spectrum, NovumIQ, GATEWAY, IQ ENTERPRISE
Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: pumpsupport@baxter.com
 
Infusion Systems - Parts
Phone: 1-888-719-9955
 
EXACTAMIX, Rapidfill ASF, and REPEATER Pump
Phone: 1-800-678-2292
Email: COtechsupport@baxter.com
 
DoseEdge
Phone: 1-866-448-2529
Email: doseedgesupport@baxter.com

Beds & Mobility Equipment

Beds, Surfaces, Lifts, Stretchers, and Furniture
Phone: 1-800-267-2337
Email: HRC_CanadianTechSupport@baxter.com

Diagnostics & Examination

Patient Monitoring, Physical Exam, Cardiac Care Solutions
Phone: 1-800-535-6663, Option 2
Email: hrc_technical_support_welchallyn@baxter.com

Respiratory Therapy & Devices

Respiratory Acute Care
Phone: 1-800-426-4224
Email: HRC_ACCS_Web@baxter.com
 
Respiratory Home Care
Phone: 1-800-426-4224
Email: HRC_HCCS_Web@baxter.com

Care Collaboration & Communications

Nurse Call
Phone: 1-800-445-3720
 
Voalte
Phone: 1-844-283-7110
Email: global_hst_mobile_support@baxter.com
 
Excel Medical
Phone: 1-866-573-8807
Email: global_hst_excel_medical_support@baxter.com